Reservation Policies

All bookings must be made directly to the authorized agencies. To complete a booking, the holiday maker must complete the booking form by accepting these General Rental Conditions.
At the time of booking, the guest must pay 30% of the total non-refundable rental price as a deposit. The balance must be received within 60 days before the rental start date. In the event that the booking is concluded less than 60 days before the rental start date, the guest must pay 100% of the total rental price at the time of booking.
For some structures within the programme, different payment terms apply to those described above and indicated in the presentation of the chosen accommodation.
In case of non-payment within these terms, the Agency reserves the right to cancel the reservation.
A month before the arrival, the Agency will send the guest directions to reach the rented property, the address and other useful information. No other document, other than that issued by the Agency will be valid. This document is nominal and therefore cannot be transferred to third parties. The owner or his representative may request the immediate removal of customers if their number exceeds the maximum number indicated on the booking document. Any change in the total number of people during the stay must be communicated in advance, in writing to Agency, otherwise the owner or his representative may request the removal of the entire group. In this case, no requests for compensation and / or reimbursements of any kind can be made by the holiday maker.
Any changes and particular requests must be communicated and accepted by the Agency.
The Agency reserves the right to apply any costs to cover special requests and / or changes to the standard booking conditions.